Frequently Asked Questions
Everything you need to know about your Gym Plus experience.
What is the standard shipping time for gym equipment?
Standard shipping typically takes 3-5 business days for apparel and small accessories, while heavy gym equipment like power racks may take 7-10 business days due to freight handling.
Do you offer a warranty on your strength training gear?
Yes, all Gym Plus strength equipment comes with a 2-year frame warranty and a 1-year warranty on moving parts and cables to ensure your home gym stays operational.
How do I return an item if it doesn't fit?
We offer a 30-day hassle-free return policy on all unworn apparel. Simply use our online portal to generate a prepaid shipping label and send the items back for a full refund or exchange.
Are your supplements and proteins third-party tested?
Absolutely. Every supplement sold at Gym Plus undergoes rigorous third-party testing for purity and banned substances, ensuring you get the highest quality nutrition for your performance.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to our live tracking page where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.